In a collaborative environment, the Network Support Engineer (NSE) provides technical assistance for KEMP’s LoadMaster and LoadMaster GEO products to customers and partners. NSEs are expected to provide accurate support for a wide range of topics including configuration, troubleshooting, traffic analysis and application integration.
Support is delivered by phone, email and through remote screen sharing tools using a variety of troubleshooting tools and techniques. Engineers are required to follow through on technical issues until they are resolved. All NSEs are required to provide professional written and verbal communication to customers within expected service level response times.
Work schedule is Monday through Friday, 11:30am-8:00pm, 12:00pm-8:30pm, or 12:30pm-9:00pm.