The Sales Account Manager will be responsible for managing a group of KEMP end-user Customer Accounts and Opportunities within the Americas Region. His/her sole objective will be to maximize sales opportunities and revenues from these accounts as well as maintain optimal sales relationships with key customer decision-makers and influencers. KEMP works through channel partners (Resellers, System Integrators, etc.) and the Sales Account Manager will need to interact with both Channel Partners and the End-users.
In a collaborative environment, the Network Support Engineer provides technical assistance for KEMP’s LoadMaster family of products to customers and partners.
Engineers are expected to provide accurate support for a wide range of topics including configuration, troubleshooting, traffic analysis, and application delivery. Technical support is delivered by phone, email and through remote screen sharing tools using a variety of troubleshooting tools and techniques. Engineers are required to follow through on technical issues until they are resolved.
All engineers are required to provide professional written and verbal communication to customers within expected service level response times.
As a member of the APAC Management team, the Regional Sales Manager will be responsible for the sales performance of the Asia region including South East Asia, Japan, Greater China, and India Sub Continent. The Regional Sales Manager role is a hands-on role holding direct responsibility for some territories (currently Japan and Greater China) and managing a small team who is currently managing the South-East Asia Region. The Regional Sales Manager will act as the lead person for the region.
Key to success will be the ability to develop relationships and leverage the channel, including account planning and lead generation with partners; as well as building relationships and developing opportunities with partners by effectively communicating and demonstrating the value of KEMP ADC solutions. Supported by inside sales, sales engineering and marketing, this role will need to focus on core markets rather than a broad approach. The Regional Sales Manager will need to target suitable markets and segments on which to focus resources.
The Territory Account Manager will be responsible for outside & inside sales/channel development, supporting the Territory Sales Manager. KEMP’s sales focus is a channel-centric sales model, however the Territory Account Manager will interact with both direct end-user customers and reseller partners.
The individual will be responsible for Account/Channel Management supporting territories within Asia Pacific. The Territory Account Manager will be expected to attain a revenue target associated with the accounts he/she owns and manages. Revenue will be derived from new product sales, sales of professional services and subscription services.