KEMP Technologies

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US-NY-New York
Looking for an ambitious Junior Accountant responsible for managing daily accounting/sales tasks including order processing, accounts receivable, maintaining and reconciling accounts, and preparing reports, in addition to overall office support and administration.   The Junior Accountant will be well-versed in accounting principles and be able to work comfortably with numbers and attention to detail. The goal is to contribute to the overall operation of the finance department in addition to various other tasks assigned. The ideal candidate will be expected to demonstrate commitment, energy and an ability to work as an enthusiastic team member in accordance with KEMP’s office routines and procedures.
In a collaborative environment, the Network Support Engineer (NSE) provides technical assistance for KEMP’s LoadMaster and LoadMaster GEO products to customers and partners. NSEs are expected to provide accurate support for a wide range of topics including configuration, troubleshooting, traffic analysis and application integration.   Support is delivered by phone, email and through remote screen sharing tools using a variety of troubleshooting tools and techniques. Engineers are required to follow through on technical issues until they are resolved. All NSEs are required to provide professional written and verbal communication to customers within expected service level response times.   Work schedule is Monday through Friday, 11:30am-8:00pm, 12:00pm-8:30pm, or 12:30pm-9:00pm.
The Sales Account Manager will be responsible for managing a group of KEMP end-user Customer Accounts and Opportunities within the Americas Region. His/her sole objective will be to maximize sales opportunities and revenues from these accounts as well as maintain optimal sales relationships with key customer decision-makers and influencers. KEMP works through channel partners (Resellers, System Integrators, etc.) and the Sales Account Manager will need to interact with both Channel Partners and the End-users.
Role Summary The individual will be responsible for coordinating and designing internal processes relating to inside sales activities in EMEA, managing internal communications including regular team meetings and training activities to improve product and process knowledge. The individual is also responsible for maintaining accurate sales/pipeline dashboards on an EMEA level in, including managing and maintaining team KPIs and providing reports as requested to the VP EMEA Sales. The Manager will also conduct Annual Performance Reviews with team members, approve or deny time-off requests and coordinate cover for public holidays.   Job goals/expectations The Inside Sales Manager will work to promote productivity and efficiency within the Inside Sales Team and act as a central point for communication and knowledge of the platforms and processes used as part of the day-to-day duties of Inside Sales Representatives. He/She will also act as the central point within the Inside Sales organisation for the VP EMEA Sales and Regional Sales Managers to relay strategy and direction, and will create plans to implement such direction on a practical basis as it applies to Inside Sales. The Inside Sales Manager will coordinate activities for the introduction of new products and pricelists both internally and externally, liaising closely with other departments such as Operations, Marketing, Technical Support and Product Management. Fluency in French is desirable for this role.